Exeed Ltd
  • 25-May-2021 to Until Filled (NZST)
  • Dandenong, AUS
  • Full Time

Vonzeal owns and markets a number of world-class technology brands globally. We have a passion for developing innovative, premium quality products that are customer-centric and make a difference in people's lives. Our products are widely available globally at leading retailers including Amazon, Best Buy, Harvey Norman, JB HiFi, Noel Leeming, Officeworks, and Walmart.

The Technical Support Rep, based in Dandenong, will manage Vonzeal's customer enquiries including requests for product information, ETA's, return authorisations, as well as providing support to the logistics and product & technical teams.

If you have a friendly, customer-focused personality and a 'can-do" attitude we can offer you a genuinely fun environment to work in that delivers on professional and personal development. This role will ideally suit a tech-savvy individual with 1-2 years of customer service, administration, or sales support experience.

General Responsibilities

  • Act as the first point of contact, in a professional, positive manner at all times.
  • Manages day-to-day technical activities including replying to support desk tickets on Zendesk, chats, phone calls, and remote assistance.
  • Ensure technical support and product issues are resolved in a timely manner.
  • Record, track and document customer support issues.
  • Keep the manager informed about the new changes and incompatibilities with the latest software/hardware
  • Handling Warranty Services and Stock returns.
  • Handling postage and shipments

Skills Required:

  • Strong work ethic and high level of initiative
  • Must have technical knowledge
  • Experience with Zendesk is an advantage
  • Excellent Customer Service Skills
  • Excellent verbal and written communication skills
  • Patience and ability to manage various aspects of customers.
  • Strong knowledge of computer hardware, software & various operating systems.
  • Strong knowledge of Microsoft Office applications including Excel, Word, PowerPoint.
  • Knowledge in windows & MAC administration

Vonzeal operates an open plan office environment and has an excellent reputation in the IT industry as an employer that values its people and provides great career development opportunities.

Exeed Ltd
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