Exeed Ltd
  • 11-Feb-2019 to 12-Mar-2019 (NZST)
  • Auckland, AUK, NZL
  • Part Time

 

Exeed is based in Parnell, Auckland. It is NZ's second largest IT distributor managing some of the world's biggest consumer and commercial brands including HP, Microsoft, Apple, Samsung etc. As part of our continued growth, we are looking for a talented individual to join our team. 

The primary role of Consumer Administration Assistant is to assist the Consumer Sales team with general retailer queries and as well as answering incoming phone queries. You will liaise with Consumer Account Managers, the Exeed accounts and warehouse teams and Retailers to ensure all processes are completed in an efficient and timely manner.

If you have a friendly, customer-focused personality and a 'can do' attitude we can offer you a genuinely fun environment to work in that delivers on professional and personal development.  

This role could suit a marketing/business graduate or someone with 1-2 years of experience in office administration/reception work 

General Responsibilities

  • Ensure phones are answered in 3 rings providing first line sales support to all customers including stock on hand, ETA, pricing and other related queries
  • Communicate to retailers when a product goes end of life and ensure all back orders are canceled in the system
  • Respond to retailer queries around ETA's on orders - and providing track and trace details
  • Assist Account Managers in processing retailer marketing claims and work to assist the team in getting this process automated
  • Process requests for rejected retailer orders 
  • Assist the Accounts team with credit claim queries and follow up communications in a timely manner
  • Ensure all product return requests are processed smoothly and resolve any escalations in a timely manner with the retailer

To be successful, you will have/be:

  • Professional & cheerful phone manner
  • Patient and calm under pressure
  • Honesty and Integrity
  • Resourcefulness
  • A team player with the ability to gain support from a broad range of internal staff
  • Initiative/ Be proactive
  • Excellent time management

Benefits and Culture

Exeed has an excellent reputation in the IT industry as an employer that values its people and provides great career development opportunities.  We began trading in 2002 and have grown to become a very successful NZ owned business. 

Exeed operates an open plan office environment, we have a flat management structure and a very social and supportive company culture. 

If this role sounds like you please apply.

 

Exeed Ltd
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